AT INCHCAPE, WE HAVE A CLEAR VISION, STRATEGY AND CORE PURPOSE.
Our Core Purpose is to create an incredible customer experience for the best car brands in the world, driven by our Customer 1st strategy to both strengthen the performance of our existing assets through improved market share and after sales service retention and, through the strong brand partner relationships that this creates, to gain access to expansion opportunities in high margin/high growth areas of the world.
Our strategy is to deliver organic growth through a disciplined focus on our ‘Top Five Priorities’, growing market share, growing after sales, improving margins, controlling working capital and being selective about capital expenditure, and we drive consistently superior customer service in every site through the proprietary processes of our unique Inchcape Advantage programme.
Our strategy is driven by ‘Inchcape Advantage’, our Group-wide continuous improvement programme designed to deliver outstanding customer service every day, every time, everywhere.
A real differentiator for Inchcape, superior customer service is a sustainable competitive advantage for us through our Inchcape Advantage metrics and proprietary operating processes, delivered consistently through our retail centres across the globe.